FAQ
Frequently Asked Questions
Below you’ll find some of the most common questions asked regarding our cleaning services. If you do not see your answer below, please reach out and we’ll get back to you as soon as possible!
What services do you offer?
We offer a wide range of services, including residential cleaning, commercial cleaning, office cleaning, deep cleaning and move in/out cleaning. The frequency of cleaning appointments depends on your specific needs and preferences. We offer flexible scheduling options, including one-time, weekly, bi-weekly, and monthly cleanings. Please visit our Services page for more information.
What are your working hours?
We are open 7 days a week, including holidays and evenings. Customer service inquiries will be answered between the hours of 9am-5pm, Monday-Friday.
How do I request a cleaning service?
Requesting a cleaning service is quick and easy! Simply fill out the form here to receive a detailed quote directly to your email with the next available appointments. Alternatively, you may call/text (587) 988-6259 or email [email protected] with your contact information, the type of cleaning service you require and your preferred date and time.
Is it safe to hire a cleaning service?
Absolutely! Your peace of mind is important to us. Once you have booked a clean, please feel free to request a background check, proof of insurance and WCB coverage sent to your email.
How long will my home cleaning take?
The duration of a clean depends on various factors, specifically the size of the property and the level of cleaning required. A First Time or Deep Clean will usually take at least one (1) full day. Future bi-weekly cleans may only require approximately 4-5 hours. We strive to work efficiently without compromising on quality and will be sure to reach out if we require more time.
Do I need to be home?
Nope! In fact, most clients prefer to be out while their home is being cleaned. If you’re not going to be home, please make arrangements for us to be able to enter your home and leave instructions on how to lock up. Some clients like to hide a key in a safe place, create a door code specifically for their cleaner, or leave a key with someone who will be available to let us in. For security reasons, we will not keep a copy of your key.
Will my recurring clean be scheduled for the same day and time?
Although we will try to keep a consistent schedule to provide convenience for us both, there may be a time when we will have to switch to a different day of the week for a recurring clean. Additionally, if we book a clean for 1:00pm, the arrival window may be anywhere between 12:30 – 1:30pm. Although rare, we may arrive even later than this window and will reach out right away to let you know that we’re running behind. Occasionally, clients are unable to be flexible with the arrival and/or end time of a clean – please let us know ahead of time so we can plan accordingly.
Do I need to do anything to prepare for your visit?
A clean runs much more smoothly in a clutter-free environment, but life can get busy and we realize that it’s not always possible. We would never want you to cancel a desired clean because you weren’t able to tidy up beforehand. Simply put, we may not get as much done if there is a good deal of clutter, but we’ll always do our best!
What should I do with my pets during the cleaning?
This is entirely up to you. If you feel as though your pets may be stressed with our presence moving around the house, please let us know ahead of time where they will be kept and we’ll stay out of their way. Also, please let us know if you have any escape artists and we’ll be extra vigilant while packing up, entering and exiting your home. We appreciate any special instructions to ensure the comfort of your pets, so please feel free to be as detailed as possible.
Do I need to provide supplies?
We use high-quality equipment and cleaning products that are effective and safe. Kindly let us know ahead of time if you would prefer that we use only our eco-friendly products in your home and we’d be happy to oblige. Additionally, you can let us know in advance if you’d like us to use your supplies. If you opt to supply your own cleaning products, please note that you assume all responsibility for any damaged surfaces that may occur in the normal use of that product.
What don't you do?
There are a few things we can’t do due to safety and insurance requirements, such as heavy lifting of more than 25lbs or stepping higher than 3 steps on our supplied ladder. We do not clean bodily fluids, heavy mold, pet waste or other bio-hazards. Below are a few other tasks we don’t usually do, however please feel free to reach out if you have any additional questions on these items and we’d be happy to discuss:
- Wet wipe light bulbs
- Clean chandeliers
- Outdoor work
- Cleaning areas beyond normal reach
- Carpet or steam cleaning
- Wax & polish flooring
- Deep stain removal
- Clean family heirlooms/valuables
How much will it cost to clean my home?
Every home is unique and the cost of our services will be based on several factors, including the type of clean, the size of the property, and the specific tasks required. Please take a moment to complete the quote request here. We’ll create a free, detailed estimate emailed to you within 24 hrs. There are no hidden costs, no obligation and we will only follow up once. The price of a Standard Clean will not change while the schedule is maintained. If you need to skip a clean, we may need to add extra time onto the next clean that will be reflected in the cost – but not always.
Is there a cancellation fee?
If you need to cancel or reschedule a clean, kindly provide as much notice as possible so that we may fill your spot. If you do not give 24hrs notice and we do not find someone to fill the appointment, a $50 cancellation fee will apply. A $50 lockout fee will also apply if we are at your home with a confirmed appointment and unable to gain access. In turn, if we are unable to enter your home due to an error on our part or need to cancel without giving you 24hrs notice, we will credit your account $50.
How do I pay for my cleaning?
Payment is due at time of service. We will email an invoice that will give you the option to pay online using VISA, Mastercard, or Apple Pay. Interac e-transfers can be sent to [email protected]. You may also leave cash or cheque and we’ll provide a receipt if requested. A deposit is required for Move In/Out cleans, refundable if cancelled before 24 hrs of your scheduled appointment.
Do I need to tip my cleaner?
Tipping is not expected. The success of our small business relies heavily on referrals, reviews, page likes and shares. If you are happy with your clean, please share your experience! If there was anything about the service that would cause you to not leave a 5 star review, kindly let us know beforehand and we will do our very best to fix any error, big or small.
What if I'm not satisfied with the service?
We will always work hard to ensure that you are 100% satisfied with your clean the first time. However, a time may come when you are not entirely happy. Please let us know as soon as possible and we would be happy to quickly schedule a no cost visit to go over anything that may have been missed.
What happens if you break something?
We take numerous precautions to prevent anything in your home from being damaged during a clean. Unfortunately, accidents may still occur despite these precautions being in place. Please let us know ahead of time if there is anything delicate, loose, easily scratched, etc. so that we may avoid any unnecessary mishaps. We will let you know right away if something is damaged and work together to come to a solution. As with most cleaning companies, we limit our liability to the value of the cleaning appointment for any claims.
If you opt to have your laundry done, please note that you assume all responsibility for any damaged clothing articles that may occur in the course of the laundry process.
Don't see your question here?
We would be happy to answer any questions you may have about your cleaning service. Simply call/text (587) 988-6259 or email [email protected] with your request and we will get back to you as soon as we can!
Talk to us
Have any questions? We are always open to talk about your cleaning needs, new projects, and opportunities.